Terms & Conditions

Cancellations

Cancellations or reservation changes made at least one business day in advance allows our team the opportunity to accommodate other guests and will be greatly appreciated. Cancellations made with less than 24 hours’ notice will be subject to a charge of 50% of the service fee. No-show reservations are subject to a cancellation fee of 100% of the service appointment.

Arrival

Please arrive at least 5 minutes prior to your scheduled reservation. This will allow you time to unwind, enjoy a beverage and preview a possible new look in our various fashion magazines.

Late Arrivals

To ensure the promptness of all reservations we reserve the right to reschedule any reservation that is 15 minutes late or later to another convenient time. We will always do our best to accommodate our guests however, we can only do what we can with the time available.

Gratuities

For your convenience Howe Hair accepts gratuities from cash or they can be placed on your credit/debit card for your technician.

Children

Howe Hair welcomes all well-behaved children. Please remind your children to avoid running, spinning or climbing on chairs, or opening any closed drawers in the space. Most drawers contain sharp objects and chemicals that could be potentially dangerous to unsuspecting children.

Redo

Howe Hair stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service.

Payment

Howe Hair accepts Visa, MasterCard and cash for payment of services and products. We do not accept cheques of any form for payment.

Returns/Refunds

Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied.

Howe Hair proudly stands behind all of its products. Should you find dissatisfaction with any of these products purchased at Howe Hair, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.

All Sales of hair brushes, combs, hair accessories (clips, hair bands, etc.) and extensions/wigs are final. No returns and no exchanges.

Tools (blow dryers, flat irons, etc) may be returned within 30 days of purchase, providing they are in their original packaging, for exchange only.

Color Formulas

All hair color formulas are the intellectual property of Howe Hair.